TERMS AND CONDITIONS OF THE Tuningdel ONLINE STORE
1. Basic Concepts
Seller - tunindel.com is the company AUTOMOTIVE TRADE PAWEŁ KIJOWSKI with its seat at ul. Polna 23C, 36-065 Dynów, NIP: 8133512163, REGON: 180248950.
Store - a website belonging to the Seller, available under the domain tunindel.com, through which the Customer can purchase Goods from the Seller.
Client - a natural person who is at least 13 years of age, and if this person is not 18 years of age, the consent of their legal representative is required, as well as a legal person and an individual an organizational entity which is not a legal person, the specific provisions of which grant legal capacity, and which places or intends to place an order or uses other services of the Store (including the Consumer).
Consumer - a natural person performing a legal transaction (sales contract via the Store) not directly related to its business or professional activity.
Regulations - these regulations specifying the rules for the provision of electronic services by the Seller.
Goods - a movable item, presented in the Store, that may be the subject of a sales contract, specified in detail in the order. Form
Orders - a service available on the Store's website, through which the Customer can purchase Goods.
2. General Provision
These Regulations define the rules for concluding a contract for the sale of Goods between the Seller and the Customer, using means of distance communication and the Customer's use of the Store, available at the internet address mtuning.pl. In terms of services provided electronically, these Regulations are the regulations referred to in Art. 9 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended). The Regulations are addressed to all customers of the Store. The customer is obliged to comply with all the provisions of the Regulations. The sale takes place on the basis of the version of these Regulations in force at the time of placing the order.
All information contained on the Store's website, relating to products (including prices), does not constitute an offer within the meaning of Art. 66 of the Civil Code, but the invitation to conclude a contract specified in Article 71 of the Civil Code.
3. Acceptance and execution of orders
Orders can be placed 24 hours a day, all year round. Orders placed on weekdays after hours. 16.00, on Saturdays, Sundays and public holidays will be considered from 9.00 am the next working day, delivery (shipping) up to 5 days. When ordering goods for the first time, you must register in the shop.
Each order is confirmed by phone or by sending an e-mail. The prices are gross prices, they include VAT and are given in Polish zlotys (PLN).
In the case of a custom-made product (individual order), the customer is asked to make an advance payment by e-mail. An individual order is not refundable.
We issue a fiscal receipt or a VAT invoice for each product sold. We attach the issued fiscal receipt or invoice to each product sold. The purchased goods are delivered together with the required proof of purchase to the address provided by the Customer during registration or indicated in the order.
After the Customer receives confirmation of the offer acceptance, the process of order fulfillment by the Seller begins, where: in the case of placing an order payable on delivery - it begins the next business day after its confirmation by the Seller, in in the case of placing an order payable by traditional transfer - the customer makes a payment to the account: Account: BPKOPLPW 45 1020 4287 0000 2002 0102 1880, Company name: AUTOMOTIVE TRADE PAWEŁ KIJOWSKI with its seat at ul. Polna 23C, 36-065 Dynów, IMPORTANT In the title of the transfer, please provide the order number. The order processing begins after the payment is credited to the Store's bank account for the order. The customer who has chosen the option of payment by bank transfer is obliged to pay the fee for the order placed within 10 working days from the date of placing the order. Otherwise, the Seller's offer is not binding and the order is removed from the system. It is possible to extend the payment deadline with prior notification of the Store staff.
After receiving confirmation and information from the bank about the receipt of funds on the account, our company sends the ordered goods. ORDER CANCELATION. After placing the order, you can only withdraw the order by phone, by calling the number: +4796726648, We cannot cancel orders that have already been sent to the CONTRACTING PARTY's address (in this case, the return procedure remains). The Electronic Service Order Form is provided free of charge and is of a one-off nature and ends when the Order is placed through it or when the Customer ceases to place the Order through it earlier. When ordering dedicated parts, please provide the car's data, year of production, engine, body type, VIN number in order to select the correct part. In case of failure to provide the above-mentioned data, the products are selected at your own risk.
The available means of communication between the Customer and the Store are:
Telephone: +4796726648.
E-mail - post@tuningdel.com
Correspondence address - Polna 23C, 36-065 Dynów
If the Consumer is obliged to pay in excess of the agreed price, which will include the elements specified in paragraph 7 above, the Store will inform the Consumer about this fact. The consumer will be charged with additional costs only after obtaining the express consent of the consumer. Discount codes cannot be combined with other discounts and promotions in our store, the use of a discount code, while already having discounts in our store, results in the cancellation of the order or the execution of the order without taking into account the discount code. Discount codes won at automotive events cannot be combined. The won voucher can be used once for one order. By placing an order in the mtuning.pl store, you accept the provisions of these regulations.
4. Order fulfillment
The order is delivered by a courier company or Poczta Polska at the expense of the customer ordering. Delivery time in accordance with the detailed description of the product.
If it turns out that, despite the statute regarding the availability of the product, we will not be able to fulfill the order, we will immediately inform you about this state of affairs. If the courier does not find the customer at the address provided, he will advise the shipment. Another delivery attempt will take place within the next 48 hours. When the customer is again absent, the courier leaves a delivery note giving the customer the address where he can personally collect the ordered shipment within 4 days. If the customer does not collect it within the specified period of 4 days, the shipment is returned to the seller, and the ordering party is charged with the transport costs. Courier companies are not required to bring parcels to the apartments. All packages sent by courier should be checked upon receipt and if there are any damage, a complaint protocol should be drawn up. In the absence of a protocol, complaints regarding damage to the goods during transport will not be considered.
5. Withdrawal from the contract by the customer and return of goods
In accordance with the Act of May 30, 2014 on consumer rights, the Consumer may withdraw from the contract for the sale of goods purchased in the Store without giving any reason, by submitting an appropriate statement in writing within 14, counting from the date of delivery of the goods (i.e. from the date of receipt of the goods). goods by the Consumer).
To meet this deadline, it is enough to send a statement before its expiry. The consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The model declaration is attached to these regulations.
The declaration of withdrawal should be sent to the following address: Polna 23C, 36-065 Dynów. The consumer will return the goods to the Seller within 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the goods before its expiry. Returns should be made to the Seller's address: Polna 23C, 36-065 Dynów. The Seller, within 14 days from the date of receipt of the declaration of withdrawal from the contract, will return to the Consumer all payments made by him, including the cost of delivering the Goods, but the payment will not be reimbursed until the Goods are returned or the Consumer has provided proof of its return. The Seller will refund the payment using the same method of payment as used by the Consumer. The consumer bears the costs of returning the Goods to the Seller.
Agreement withdrawal form KLIK
6. Complaints
The basis and scope of the Seller's liability to the Customer who is a natural person, who purchases the Product for purposes not related to professional or business activity, for non-compliance of the Product with the Sales Agreement are defined by generally applicable law, in particular the Act of July 27, 2002. on special terms and conditions of consumer sales and amending the Civil Code (Journal of Laws of 2002, No. 141, item 1176, as amended).
Complaints (including a notification of the Product's non-compliance with the Sales Agreement and a relevant request for the manner of bringing the Product into compliance with the Sales Agreement or submitting a declaration of price reduction or withdrawal from the Sales Agreement) may be submitted by the Customer, for example:
in person at the address: Polna 23C, 36-065 Dynów
in writing to the following address: Polna 23C, 36-065 Dynów
in electronic form via e-mail to the following address: post@tuningdel.com
It is recommended that the Customer provide in the description of the complaint: information and circumstances regarding the subject of the complaint, in particular the type and date of non-compliance; demand a method of bringing the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
All parts should be assembled in plants dealing with a given automotive field, by persons having the necessary qualifications or by Automotive Trade, and any complaints will not be considered in the case of damage caused during assembly or resulting from its improper implementation.
The purchased goods should be sent back together with all components, i.e. attached parts, instructions, accessories and the original packaging (if it was included in the set), even if it was damaged, in the absence of the packaging without. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. Failure to respond to the Seller within the above-mentioned period means that the Seller considered the complaint justified. If the buyer's request is found to be justified, the seller shall bear the costs related to the delivery of the repaired or new defect-free product to the buyer.
The seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the item to the customer. In the case of the Consumer, when a physical defect has been found within one year from the date of the release of the Goods, it is presumed that the defect or its cause existed at the time of the release of the Goods.
The Seller is responsible for the warranty for physical defects of the Goods that existed at the time the danger passed on to the Customer or resulted from a cause inherent in the item sold at the same time.
If the Product has a defect, the Customer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately replaces the defective Product with a product free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the Product with a non-defective one or remove the defect. If the product has a defect, the Customer may also request the replacement of the item with a non-defective one or removal of the defect.
The Consumer may, instead of the removal of the defect proposed by the Seller, demand that the Product be replaced with a Product free from defects, or instead of the Product replaced, demand that the defect be removed, unless it is impossible to bring the Product into conformity with the contract in the manner chosen by the Consumer or would require excessive costs compared to the proposed method by the Seller. The customer cannot withdraw from the contract if the defect is irrelevant.
7. Promotions
Promotions on the store cannot be combined. This also applies to discount codes.
8. Other provisions
Product descriptions are provided by manufacturers or other online sources. The tunindel.com store does not guarantee that the photos on the store's website do not contain any deviations from the actual appearance of the goods. Such deviations cannot be the basis for customer claims for non-compliance of the goods with the contract. By placing an order, the Customer agrees to the processing of the personal data provided by him for the purpose of processing and handling the order by the Seller, who is also the administrator of personal data within the meaning of the Act of August 29, 1997 on the protection of personal data.
Personal data in the Seller's database are not transferred to entities not participating in the implementation of the sales contract. In accordance with the Personal Data Protection Act, the customer has the right to access, correct and delete his personal data. The seller provides each customer the right to control data processing in accordance with art. 32 of the Act on the Protection of Personal Data. Providing personal data is voluntary, however, the lack of consent to the processing of personal data makes it impossible to complete the Customer's order.
Information and price lists on the tuningdel.com store website do not constitute an offer within the meaning of Article 66 §1 of the Civil Code. By placing an order or registering a customer account in the online store, you agree to receive offer information sent by MTuning.pl electronically in the form of a newsletter, subject to the right to resign from receiving the offer. Any disputes that may arise from the sales contract will be settled by the competent court for the seat of Automotive Trade.